As a True partner for the Airlines we foremost promote the Principal’s Identity

• We ensure the Principal’s product information is made available to the widest possible audience to increase the market share
• We have a right blend of experience staffs having a proactive knowledge of local market
• Our Team ensures to obtain the best possible yield for the Principals
• We undertake regular market surveys, generate sales enquiries and deal politely with our customers
• Liaise with the Principal’s representatives and interline sales offices to uphold the service standards in the best interests
• Generate market intelligence to assist the Principal in gaining competitive advantage

• Dedicated and qualified Manpower are deployed
• Appropriate certification and refreshers for staff as per regulatory authority
• Adhere Compliance with Safety, preparation of SOP, Manifest & NOTOC
• Build-Up Supervision, Tracking & Claims Handling
• To make sure received cargo is checked to verify the contents and weights are as declared
• Follow firm policy decision as per regulatory and governing authority
• Deriving Proactive Business projection and strategies.

A dedicated commercial department focusing on selling through various distribution channels such as travel agencies, tour operators, online travel agents and corporate customers. Establishing and meeting sales goals for the airline using a combination of methods best suited for the area of operations. A complete market analysis to develop an entrance strategy for establishing and developing the product.

We offer individuals and corporations top quality Travel and Tourism services with comprehensive packages all the way from your Airline reservation to the full management and organization of your event locally or internationally. A team of well-experienced travel and tourism professionals and airliners pool their knowledge into providing the best travel services.

•  Call center services, including handling of all airline reservations
•  Group booking enquiries
•  Tour operator series and allotment handling and controlling
•  Creation of monthly sales statistics; including revenue control & reporting
•  Dispatch of price sheets and product information
•  Telephone sales activities, product & destination advice
•  Handling enquiries of final consumers
•  Internet / WEB service desk
•  Government Project Ticket & Refund handling

As per our corporate, Customer Service is the process of ensuring customer satisfaction precisely as the product and service is promised but we believe in going a step ahead to exceed the customer expectations every time. The most prime focus for this division is the value we add in every single transaction. Responsive culture is practiced unanimously across the organization. Our customer service team consists of Smart and Agile staff updated with clear product knowledge. We believe in feedback to evolve and improve our standards. Personalized Service is one of the most important features that differentiate our business from other service providers.

Our adherence to the highest industry standards in executing enhances business opportunities for our clients.

OUR Team Expertise in handling All segments of cargo:

• Charter Service
• Automobiles
• Aircraft Engine and AOG Spares
• ODD Dimension / HEAVY / Super-size
• Dangerous Goods – DGR
• Live Animals – LAR
• Perishables- PER
• Temperature Sensitive and Pharmaceuticals.
• Fragile
• Valuables
• Time Bound and Express consignment

Prime Role of SHC Team includes all aspect of your logistics needs:

• Inspection & identification
• Documentation
• Special handling procedure
• Acceptance and shipping

Our strong and well-equipped team understands the business strategy its potential technological implications and proactively propose how new technology can improve and enrich our business

Today, any company needs to exploit the potential of this technology by developing a digital strategy. Such a strategy consists in a combination of digital technology, information and physical resources that allows raising human performance. Failing to implement it will undermine the competitiveness of a firm.

We opt for the best Provision with complete range of Information & Communication technology services as per carrier booking platforms. Our In-house IT team operate with the latest software in managing our day to day operations.

Our teams are well connected to the local market and experienced in event handling for the community. Presence of the airlines in various media outlets within the territory selected, including the distribution of press releases on a regular basis, social media marketing through which we can increase the potentiality of the airlines we represent.

The role of PR is immense in our organization as we prepare feedback from public and clients through proper sources like survey to decide the areas of improvement.

Al Rashed as a brand is built on trust and credibility where PR has maintained the rapport and goodwill of our organization with the market and public.

Initiation and follow through of negotiations with the various administrative authorities, such as Civil Aviation, Airport Authority, GHA’s etc.

• Follow-up with DGCA to get approvals for DGR Cargo
• Coordinating with Civil Aviation department to get the Airport Pass.
• Lease with GHA & principle to track and claim submission of damaged & lost cargoes
• Interaction with authorities, GHAs and principle for a seamless handling of Special Charter Flights.

Our experience and extensive knowledge of the aviation industry enable us to provide comprehensive, cost effective services to our clients.